Booking terms and website terms

Last updated: 11 November 2026

1. About these terms

These terms apply when you use the Naughty Weekends website and when you make a booking with us. In these terms, "we", "us" and "our" mean Naughty Weekends of Newcastle upon Tyne, and "you" means the person using the website or making a booking. Where one person books for both of you, "you" also includes the person booking for the two of you.

Your quote and confirmation set out the specific terms for your booking (see section 4). If anything in your quote or confirmation differs from these general terms, the quote and confirmation take priority for that booking.

You can contact us about these terms at info@naughtyweekends.co.uk.

2. Our role as organiser

We plan weekends away for couples and arrange services such as hotel rooms, spa treatments, restaurant tables, experiences and room extras. These services are provided by independent third-party suppliers, not by us.

Unless your confirmation says otherwise, we act as an organiser and booking agent on your behalf. Your use of each service is also subject to that supplier's own terms and conditions, which may include their own rules on cancellations, changes, conduct and safety. We'll tell you about any supplier terms that are particularly important for your booking.

Where a booking is covered by the Package Travel and Linked Travel Arrangements Regulations 2018, your confirmation will say so, and you'll have the protection those regulations give you.

3. Quotes and confirming a booking

• A quote is our proposal based on the information you give us and on supplier availability at the time. It isn't a reservation, and services aren't held for you until your booking is confirmed.
• Prices and availability can change until a booking is confirmed. If something changes before you confirm, we'll tell you and offer alternatives where we can.
• Your booking is only confirmed when we send you written confirmation. A binding agreement starts at that point, on the terms set out in your confirmation.
• Please check your confirmation carefully and tell us straight away if anything is wrong, such as dates, names or room details.

4. Payments, cancellations and changes

Specific deposit, payment, cancellation and amendment terms are set out in writing in your quote and confirmation before you pay anything. They vary between bookings because each supplier sets its own terms. Ask us about payment options when you request your quote.

If you need to change or cancel a booking, contact us in writing by email as soon as possible. We'll do our best to help, but changes depend on supplier availability and may involve costs set by the supplier.

If a supplier cancels or changes a service, we'll let you know as soon as we can and help find a suitable alternative or explain what you're entitled to.

5. The person booking

The person booking for the two of you is responsible for the booking. By booking, they confirm that they:

• are 18 or over, that their partner is also 18 or over, and that they have the authority to make the booking for both of them;
• will share these terms and any supplier rules with their partner, even if the rest of the weekend is a surprise;
• will give us accurate information, including names where required, and any dietary, medical or access needs that suppliers should know about;
• are responsible for making sure payments are made by the dates set out in the confirmation.

6. Both of you must be 18 or over

All our weekends are for adult couples. Both of you must be 18 or over. Hotels, bars, restaurants and other suppliers may ask for valid photo ID, and anyone who can't show it may be refused entry or service.

7. Behaviour

We want every couple to have a brilliant time, and we want suppliers to be happy to welcome guests like you again. We ask everyone to behave responsibly and respectfully towards staff, other customers, neighbours and property.

• Venues and suppliers can refuse entry or service, or ask people to leave, if they consider someone to be too intoxicated, abusive, unsafe or in breach of their rules. This decision is theirs, not ours.
• If someone is refused entry or removed because of their own behaviour, intoxication, lack of ID or failure to follow a dress code or supplier rule, any refund for that service will depend on the supplier's terms, and in most cases there won't be one.
• You are responsible for any damage caused to accommodation or venues, and for any extra cleaning or other charges a supplier applies as a result. Some accommodation requires a damage deposit, which will be set out in your quote and confirmation.
• Illegal, dangerous or discriminatory behaviour won't be tolerated by us or our suppliers.

8. Supplier rules and activities

Each supplier sets its own rules, and you must follow them. These can include:

• photo ID requirements, dress codes and admission policies;
• safety briefings and instructions, which must be followed during activities;
• rules on alcohol, including refusing anyone who has been drinking before an activity;
• health requirements for some treatments and activities;
• hotel rules on check-in and check-out times, noise, visitors, candles and decorations;
• changes or cancellations because of weather or safety conditions.

Please tell us before you book about any health conditions, injuries or access needs that could affect someone's ability to take part safely. Taking part in spa treatments and other experiences is at each person's own choice, and everyone should follow the supplier's guidance.

9. Changes outside our control

Occasionally a supplier may need to change or cancel a service, or events outside our reasonable control may affect a booking, such as severe weather, travel disruption, illness, government restrictions or a supplier closing. When this happens we'll tell you as soon as we can and try to arrange a suitable alternative. What you're entitled to will depend on the terms in your confirmation, the supplier's terms and your legal rights.

We strongly recommend that you both have suitable travel insurance.

10. Our liability

• We take reasonable care in planning your weekend and choosing the suppliers we work with, and we'll provide our own services with reasonable care and skill.
• Because suppliers are independent businesses, we're not responsible for the acts, omissions or failings of suppliers or their staff, or for the services they provide, except where the law says otherwise.
• We're not responsible for losses caused by your own actions or the actions of your partner, for losses that weren't foreseeable, or for business losses.
• Where we are responsible, our total liability for a booking is limited to the amount paid to us for that booking, as far as the law allows.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law. Nothing in these terms affects your statutory rights as a consumer.

11. Problems and complaints

If something isn't right during your weekend, tell the supplier straight away so they have a chance to fix it, and let us know by email as soon as possible. If you'd like to make a complaint after your weekend, email us with the details. We'll acknowledge it and do our best to resolve it fairly.

12. Using this website

• The content on this website is for general information about our services and about Newcastle. We try to keep it accurate and up to date, but activities, venues, opening times and availability change, so please check details in your quote and confirmation.
• The website, its design, text and graphics belong to us or are used with permission. You may view and share pages for personal use, but you may not copy, reproduce or reuse the content for commercial purposes without our written permission.
• You must not misuse the website, including by trying to gain unauthorised access, introducing viruses or other harmful code, or sending spam or false enquiries through our forms.
• We may update, suspend or withdraw any part of the website at any time. We don't guarantee that the website will always be available or free from errors.
• Any links to other websites are provided for convenience. We're not responsible for their content.

13. Your personal data

We use the information you give us in line with our privacy policy, which explains what we collect, why, and the rights you have.

14. Governing law

These terms and any dispute or claim arising from them, your booking or your use of this website are governed by the law of England and Wales. Disputes will be dealt with by the courts of England and Wales, but if you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.

15. Changes to these terms

We may update these terms from time to time. The version on this page when you confirm a booking, together with your quote and confirmation, applies to that booking. If you have any questions, email info@naughtyweekends.co.uk, or read our FAQs and how it works pages.